Terms & Conditions

Preamble

The customer books a specific game at a specific time slot online on the Time-Busters GmbH homepage. It is therefore in the customer’s own interest that the customer and his team, i.e. the people with whom the customer wants to play the game he has booked, arrive at the venue on time. The booked time slots are 90 minutes per game. The pure playing time is 60 minutes. Before the start of the game, a briefing will be given by the game master provided by Time-Buster. In order to ensure the smooth running of the game over 60 minutes, the customer and his team must arrive at the latest at the start of the allocated time slot.

1.

In the case of legal transactions with consumers within the meaning of the Austrian Consumer Protection Act, these General Terms and Conditions shall only apply insofar as they do not contradict the mandatory provisions of the Consumer Protection Act and the Distance and Off-Premises Transactions Act.

2.

The contract with the customer is concluded when Time-Busters GmbH confirms the customer’s online booking. It should be noted that the contract is only concluded with the customer who books the game in his/her name, but not with the other members of the customer’s game team. By concluding the contract, the customer acquires the right to play the booked game at the booked time slot with the members of his/her game team. As the completion of the game is a leisure activity, it is pointed out that according to § 18 para. 1 no. 10 of the Distance and Away Business Act there is no right of withdrawal according to § 11 of the Distance and Away Business Act. Other existing statutory rights of withdrawal, in particular the right of withdrawal due to delay in performance pursuant to § 918, are not affected.

3.

The prices shown on the order date shall apply. The prices stated on the website are gross prices including statutory VAT.

4.

If the customer does not arrive at the venue on time for reasons for which the customer is responsible or which are attributable to the customer’s sphere (in particular also culpable behavior on the part of the customer’s team members), i.e. not at the beginning of the time slot booked by the customer at the latest, and the game can therefore no longer be played smoothly, the customer’s right to play the game shall lapse without the customer being entitled to compensation, subject to mandatory statutory provisions. In this case, however, the customer has the option of playing the game in the remaining playing time of the booked time slot, but in this case is obliged to adhere to the booked time slot.

5.

The customer has the right to cancel or rebook the booked game free of charge up to 48 hours before the booked game is due to take place. After this time, cancellation fees amounting to 100 percent of the payment made by the customer will be charged, subject to mandatory statutory provisions.

6.

The liability of Time-Busters GmbH for slight negligence is excluded. This exclusion of liability does not apply to consumers for personal injury. Any damage suffered or complaints about alleged defects should be reported to Time-Busters GmbH by the customer or affected team members as soon as possible. This is merely a recommendation in order to be able to process complaints as quickly and effectively as possible. Mandatory rights of the customer, in particular those under the Consumer Protection Act, are not waived or restricted by this provision.

7.

Any damage suffered or complaints about alleged defects should be reported to Time-Busters GmbH by the customer or affected team members as soon as possible. This is merely a recommendation in order to be able to process complaints as quickly and effectively as possible. Mandatory rights of the customer, in particular those under the Consumer Protection Act, are not waived or restricted by this provision.

8.

Time-Busters GmbH is entitled to expel customers and members of their game team from the game venue and other Time-Busters GmbH premises if they carry weapons as defined by the Weapons Act, violate criminal law provisions, endanger the life, property or health of other persons or themselves, or take other actions that injure the life, property or health of third parties or Time-Busters GmbH. In the event of a justified removal, the customer is not entitled to a refund of the fee paid by the customer and Time-Busters GmbH reserves the right to assert all legal claims against the customer or third parties. Furthermore, Time-Busters GmbH reserves the right to refuse the conclusion of contracts to customers or visitors who harass other customers, visitors or employees of Time-Busters GmbH or who refuse to comply with justified instructions from Time-Busters staff for a certain period of time or, in serious cases, permanently.

9.

It is not permitted to bring weapons as defined by the Weapons Act or animals to games.

10.

Customers and members of the customer’s game team and other persons brought to the game by the customer are obliged not to disturb or disturb other customers and visitors if possible. Cell phones must be set to silent mode. The use of skateboards, scooters, roller skates and other sports equipment is not permitted on the premises of Time-Busters GmbH. Smoking is not permitted on the premises of Time-Busters GmbH. At the end of the game, the customer and the members of the customer’s game team must leave the game rooms.

11.

Time-Busters GmbH reserves the right to block customers from concluding a contract via the Internet in the event of abuse. A case of abuse exists if payments owed from the conclusion of the contract are not made.

12.

Customers who bring their children to the booked game are advised that they have a legal duty of supervision over their children. In the event of an unlawful and culpable breach of this duty of supervision, customers shall be liable to Time-Busters GmbH for any damage caused by their children.

13.

Time-Busters GmbH accepts no liability for items lost or forgotten on the premises of Time-Busters GmbH.

14.

The customer agrees that the personal data provided by him/her may be processed and used by Time-Busters GmbH for contract processing, customer service and marketing purposes, including the sending of e-mails. This data will not be transferred to third parties. Consent to the sending of e-mails can be revoked by the customer at any time. Furthermore, the customer is entitled to revoke his consent to the use of personal data at any time in writing to Time-Busters GmbH.